Returns & Exchanges

At Lucky White Goods, we prioritize your satisfaction with every appliance purchase. If your item is not performing as expected or arrives damaged, our straightforward return policy ensures a hassle-free resolution within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or phone with your order number and a brief explanation of the reason for the return.

• 2.
  Technical Assessment

  For functional issues, one of our certified technicians will conduct a remote diagnostic or on-site inspection to determine if the unit requires a repair, exchange, or return.

• 3.
  Secure Packaging

  Ensure the appliance is clean and safely secured in its original packaging or equivalent protective materials to prevent damage during transit.

• 4.
  Collection and Refund

  We will schedule a professional pickup of the item, and once it is received at our warehouse, your refund or exchange will be processed within 5-7 business days.